Hello there!
I wrap each product with a box and ribbon. Each piece also comes with a card naming the materials used and describing the stones magical properties.
Payment methods
You can place your order via our secure online server using your credit card (Visa, MasterCard). You can also use our system to pay with PayPal. Your order will be processed and prepared for shipping once the PayPal payment clears.
Tax/Customs
Applicable sales tax will be charged for all orders shipping within California. Customers with orders shipped internationally are responsible for all duties and taxes.
Custom/Special orders
Bridal jewelry, different stones, different metal, special sizing... we welcome custom orders, please contact johannatorelldesign@gmail.com with any requests. Once a design is agreed upon, your piece should ship within 4 weeks unless otherwise advised. Please note that custom and special orders are a final sale.
Return/exchange policy
We gladly take returns or exchanges for all items as long as they are returned within 14 days of receipt, unworn and in perfect condition. We do require that you email (johannatorelldesign@gmail.com) for pre-approval so that we can quickly make the transaction for you. Returns shipped without pre-approval will not be accepted. Returns must be shipped in a sturdy box by any traceable shipping service. Johanna Torell is not responsible for lost or damaged returns. Refund does not include any shipping charges. Custom order sales are final. We are sorry, but items purchased through other retail stores are non-returnable to us. Please contact the store that you purchased your item at for their return policy.
Repairs
We are happy to repair your jewels should any damage occur to them. A repair fee will be charged if the damage is due to anything except a defect in the item. We do require that you email (johannatorelldesign@gmail.com) for pre-approval so that we can quickly make the repair for you. Please ship the jewelry in a sturdy box by any traceable shipping service. Johanna Torell is not responsible for items lost or damaged during shipping.
Contact us
In compliance with EU law we offer a refund for purchases made from within the EU territory if the item is returned to our Sweden office in it's original condition within 14 days. The customer is responsible for the returned item until it is in our possession. We recommend sending the item with a traceable shipping method. PLEASE NOTE that you must contact us prior to the return to receive a return authorisation. The customer is responsible for return shipping cost.
Because of the nature of running a small handmade business we are unable to accept returns for purchases made from outside of the EU.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Please note that most items are handmade to order and take about 4-6 weeks to deliver. Once the item has been produced it is shipped with UPS, FEDEX or DHL to most countries. Shipping cost is $30, and you will be provided with a tracking number. If you need your item faster, please reach out via our contact page and we will do our best. Also please see the "Ready to ship" collection.